Refund Policy

At ThriveMind Tools, we want every customer to feel confident and satisfied with their purchase. Please review our refund and return policy below.

Physical Products

You may request a return within 14 days of receiving your physical item. To be eligible for a return, the product must be unused, in the same condition you received it, and in its original packaging. Certain items, such as personalized or customized products, are not eligible for return.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 7–10 business days.

Please note:
Shipping fees are non-refundable
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect

If you receive a damaged, defective, or incorrect physical item, please contact us immediately at lashundra@thrivemindtools.com with your order details and clear photos of the issue. We will arrange a replacement or issue a full refund as appropriate.

Digital Products

All digital products (including downloads, digital tools, templates, courses, or other digital content) are non-refundable and non-returnable once purchased. Due to the nature of digital content and instant access, all sales are final.

Please ensure you review the product details carefully before completing your purchase. If you experience any technical issues accessing your digital product, contact us at lashundra@thrivemindtools.com, and we will be happy to assist